Invoices

Please provide one of the following

PO NumberOrder NumberInvoice Number

If possible please provide the following

Confirmation Number

Item Number

Quotes

Please provide the following product information

Item Number

Quantity

Do you intend to export this material?

YesNo

Order Status

Please provide one of the following

PO NumberOrder Number

If possible please provide the following

Invoice Number

Item Number

Order Confirmation

PO Number

Item Number

Return Items & Report Product Issue

Please select the option that best describes your issue

Item is defective or doesn't workProduct is damaged, but shipping box is OKProduct and shipping box both damagedMissing or incorrect product

Please select the category that best describes your product

Please provide the following information

Item Number

Lot Number

Order Number

Please provide the following

Item Number

Order Number

Please let us know how we may assist you

Please attach any images or files that may assist in troubleshooting or investigation

Attachments are limited to a combined size of 25 Mb

Other Order Issues

Please provide a PO or Sales Order number

Please tell us how we may assist you

Pricing and Availability

Please provide the following product information

Item Number

Quantity

Product Documentation

Please upload a list of products or a sample document here

Attachments are limited to a combined size of 25 Mb

Product Technical Question

Please provide the Item Number, if you have one

Please select the category that best describes your product or application

Please tell us how we may assist you

Please attach any images or files relevant to your question

Attachments are limited to a combined size of 25 Mb

Update Billing/Shipping Info

Is the new address

A new single address that replaces the originalAn additional location/address; original address should be maintained

Would you like the new address to become your primary address in your online profile?

YesNo

Please indicate the address(es) you would like to update

Shipping address onlyBilling address onlyShipping and billing addresses

Password Reset

Email address/User ID (From online account)

Please share any comments that would help us complete your request

Update Email Address

Current Email address (From online account)

New Email Address

Please share any comments that would help us complete your request

Other Account Issues

Account Number

Please let us know how we may assist you

Technical Web Problems

Where are you experiencing difficulties on our website?

Please share more details about the problem(s) you are experiencing. If applicable, please include the URL of the problem page and/or upload images of the problem via the upload button below

Upload screenshot

Attachments are limited to a combined size of 25 Mb

Other Website Issues

Please share more details about the problem(s) you are experiencing. If applicable, please include the URL of the problem page and/or upload images of the problem via the upload button below

Upload Screenshot

Attachments are limited to a combined size of 25 Mb

Please provide your contact information

First Name

Last Name

Email Address

Phone Number

Company/Institution Name

Account Number

State

Location

Shipping Address

Street Address

City

State

Location

Postal Code

Billing Address

Same as shipping address?

YesNo

Street Address

City

State

Location

Postal Code

Do you want to subscribe to receive product updates, newsletters, promotions or technical news via email?

Yes. I understand that I can unsubscribe at any time.No. I want to unsubscribe because I do not wish to receive any more emails from you about products and services.You can unsubscribe at any time

I agree that Merck KGaA, Darmstadt, Germany and its affiliates may process my personal data such as name, address, email address, financial information, profession, area of expertise, purchasing history or browsing behavior in order to (1) provide me with information via various channels including but not limited to email, mail, SMS, and phone about (a) products, innovations, and special offers regarding products and fields for which I have demonstrated interest and (b) upcoming events like trade and vendor shows, seminars and webinars, (2) optimize and personalize advertising measures using online marketing services including but not limited to Facebook Custom Audience, LinkedIn Contact Targeting, and Google Ads Customer Match and (3) provide me with customized information by creating a customer profile. My consent is valid until revoked. I can r evoke my consent at any time via email. For more information, see our privacy policy.

Invoices	Quotes	Order Status
Order Confirmation	Return Items	Other Order Issues
Pricing and Availability	Product Documentation	Product Technical Questions
Report Product Issue	Update Info	Password Reset
Update Email Address	Other Account Issues	Technical Problems
Other Website Issues

What & test do you need help with? - test rollout